Frequently Asked Questions
1xpatnar FAQ — answers to all your questions
From opening an account to withdrawing via bKash, using bonuses and responsible gaming — find detailed answers to all your questions about 1xpatnar on this page.
1xpatnar is a popular online gaming platform in Bangladesh where thousands of players enjoy cricket betting, slots and live casino every day. Both new and experienced players often have questions — how to register, how to deposit using bKash or Nagad, what the bonus terms are, or how to play safely. This FAQ page is designed to provide direct, detailed answers to all of those questions.
Browse the categories below to find your question, or contact our 24/7 live chat support directly.
Account and Registration
Account and Registration
To open an account at 1xpatnar you need an active mobile number, a valid email address and a strong password. The registration process is entirely online and takes just a few minutes. Enter your details accurately to avoid any issues with withdrawals in the future.
No, each person may open only one 1xpatnar account. Creating multiple accounts may result in them being suspended and the funds deposited being forfeited. This rule is strictly enforced in the interest of fair and safe play.
Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and a recovery link will be sent to you. Use the link to set a new password. If you have trouble, get help from 1xpatnar's 24/7 live chat support.
1xpatnar is for players aged 21 and above only. During registration you confirm that you are 21 or older. Accounts belonging to underage users are permanently closed after verification and any deposited funds are returned.
To prevent fraud and ensure security, 1xpatnar may verify your identity before processing a withdrawal. You may be asked to submit a photo of your national ID card or passport along with proof of your current address. The verification process is usually completed quickly and your information is kept fully secure.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to 1xpatnar are nearly instant — your account balance is typically updated within a few seconds to a maximum of a few minutes. The same speed applies to Nagad and Rocket as well. Occasionally there may be a slight delay due to network issues, but this is not common.
The minimum deposit at 1xpatnar is ৳300 and the minimum withdrawal is ৳500. These limits apply to all payment methods — bKash, Nagad, Rocket and bank transfer. The purpose of these limits is to give players the option to play with smaller amounts.
Withdrawals from 1xpatnar to Nagad are usually completed within 15 minutes to 2 hours. The same timeframe applies to withdrawals via bKash and Rocket. Bank transfers may take somewhat longer depending on the bank's own processing time.
1xpatnar does not charge any fees of its own on deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket) or bank may have its own transaction fees, which are entirely subject to that service's policies. It is a good idea to check your payment provider's fee structure before making a transaction.
1xpatnar supports Bangladesh's major commercial banks for bank transfers, such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. You can find the full list and account details in the payments section of your dashboard.
The most common reasons for a withdrawal being rejected are an incomplete account verification or an unmet bonus wagering requirement. In this case, check the notifications in your 1xpatnar account and take the necessary steps. The 24/7 live chat support is always ready to help resolve the issue.
Games and How to Play
Games and How to Play
To bet on BPL matches, go to the cricket section of 1xpatnar and view the list of ongoing or upcoming BPL matches. Select the match you want, then choose your bet type (match winner, total runs, wickets, etc.). Enter the amount on the bet slip and confirm. You can change or cancel your bet until the match begins.
Yes, 1xpatnar's live casino is fully mobile-friendly. Simply visit the site through a smartphone or tablet browser and you can comfortably play all live games — including Evolution Gaming and Ezugi table games. No separate app download is required.
RTP (Return to Player) is the statistical percentage of total bets that a slot game tends to return to players over the long term. It is a mathematical average, not a guarantee of winning in any particular session. Every spin is completely random and previous results do not affect the next one.
Yes, 1xpatnar features games from world-class providers such as Pragmatic Play, PG Soft, JILI, Spribe and Microgaming. These providers use RNG (Random Number Generator) systems audited by independent companies, which keeps every result completely random and impartial.
Yes, live betting is available in the cricket section of 1xpatnar during the T20 World Cup and IPL. Real-time odds update as the match progresses and you can bet on various markets including over-by-over, wickets and run totals. A stable internet connection gives you the best experience.
Bonuses and Promotions
Bonuses and Promotions
1xpatnar offers new members a 150% bonus on their first deposit, up to ৳15,000. For example: deposit ৳1,000 and receive a ৳1,500 bonus, giving you a total balance of ৳2,500. No promo code or extra steps are needed — the bonus is added automatically with your first deposit.
The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager 10 times the bonus amount before you can withdraw it. For example: if you receive a ৳1,500 bonus, you must complete a total of ৳15,000 in bets. Full details on the validity period and eligible games are available in the terms and conditions.
There is no separate sign-up required for the 1xpatnar VIP program — you advance automatically through regular play. There are three tiers: Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%) and Gold (up to 1.5%). The more active you are, the faster you move up.
Each week, a portion of your net losses is added to your account as cashback based on your VIP tier. The Bronze tier earns up to 0.5% cashback, Silver up to 1.0% and Gold up to 1.5%. Cashback is credited to your account on a set day each week.
Yes, 1xpatnar regularly offers various seasonal promotions, particularly around major cricket tournaments (BPL, T20 World Cup, IPL), as well as special cashback and reload bonuses for occasions such as Eid or Pohela Boishakh. Check the promotions section of the site regularly for the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, 1xpatnar uses SSL encryption technology to keep all data secure. Your personal information, payment details and login credentials are transmitted through fully encrypted channels. Your information is not sold or shared with third parties.
Yes, 1xpatnar offers a self-exclusion feature as a responsible gaming option. You can request a temporary break or permanent self-exclusion through live chat support. A deposit limit feature is also available, which helps prevent excessive deposits.
Gaming is a form of entertainment — never use it as a source of income. If you notice signs of addiction, 1xpatnar's support team can help. Contact live chat for self-exclusion or a counselling referral. Find more details on our responsible gaming page.
If you see an unrecognised login or transaction on your account, change your password immediately and report it to 1xpatnar's 24/7 live chat. The support team will take swift action to secure your account. Keeping two-factor authentication (2FA) enabled adds an extra layer of security.
1xpatnar's support is available 24/7 in Bengali via live chat. Click the live chat button on any page of the site for an instant connection. To contact us by email, write to [email protected].
Still have questions? Talk to support
Our 24/7 Bengali live chat support team is always ready to answer any question.
Or visit the site directly and start your gaming experience.
Email: [email protected] | For players aged 21 and above only